ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We welcome applications from candidates who meet some but not all of the criteria listed below.

We’re currently looking for a Customer Operations Administrator on a full time, permanent basis. This position sits within the Customer Operations department based in Glasgow.

This is an exciting opportunity to join our Member Support team who are responsible for Providing the best in service for our valued members, through the administration of process requests and providing advice to create a great customer experience. We also assist our affiliates on the requirements & steps needs to attain ACCA membership.

The job

Reporting to the Team Manager, on a day-to-day basis you’ll be involved in the following:

• Assisting our customers with their requests for support in maintaining their membership with ACCA.
• Ensuring the highest quality of service is provided at all times through emails & calls whilst working within our agreed service levels.
• Providing a professional first point resolution to our customers.
• Be an ambassador for ACCA, treating all internal and external customers with respect while always maintaining professionalism
• Contribute to the continuous improvement of current processes and procedures

The person

We’re looking for someone who has the following skills/experience:

• Experience of working in a customer focused role with assessment and administration responsibilities.
• Excellent interpersonal, communication and influencing skills with a track record for providing first class customer service
• Highly organised, logical and methodical approach to work
• An emphasis on accuracy and attention to detail
• The ability to Identify and act on opportunities to improve the customer experience
• A positive attitude and approach to work
• Ability to multi-task using different systems
• Good knowledge of Microsoft Office Systems

Our Benefits

We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme.

We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees.

Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

Interested in this role? Please click Apply to submit your application.